Minimum Stay Policy For long weekends e.g. Melbourne Cup, Labour Day, Queen's Birthday, Hot Rod Weekend, May Gala weekend, there is a minimum stay of 3 nights. For Easter minimum 6 nights. New Year minimum 7 nights and Australia Day/AUDAX weekend minimum 5 nights.

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All attempts will be  made to facilitate your requested Cottage or Apartment . But this may be changed in order to facilitate bookings, or in any unforseen circumstances. Please specify if your request CAN NOT be altered for special circumstances.

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Direct Deposit

Bank: Bendigo Bank

Account Name: Chestnut Tree Holiday Units

BSB: 633 000

Acc No: 171 647 514

 

PLEASE NOTE: A 1% credit card fee applies to Mastercard and Visa payments

Deposit

Bookings are confirmed upon receipt of the deposit unless stated otherwise.  The deposit required is 50% of the total tariff.  Payment of your deposit can be by credit card, direct deposit, cash or cheque.

Cancellation Policy

For cancellations within 14 days, your deposit will be forfeited.  For cancellations within 7 days, the total amount for your stay will be forfeited.   We will endeavor to rebook any cancelled dates at the same value as your stay and if this occurs, a refund will be issued for the dates that have been rebooked minus a $50 admin/bank fee per unit booked.   Deposits can be transferred to another booking period at the owner's discretion.  In the case of group bookings, deposits will generally not be transferred to another date, unless initial dates are refilled.